Refund and Return Policy

Last updated August 03rd, 2023

At BRAND SPHERE, we strive to ensure your satisfaction with our Informatics, computing, software development, and computing systems development products and solutions. If for any reason you are not entirely happy with your purchase, we offer a straightforward Return and Refund Policy. Please read this policy carefully to understand your rights and responsibilities when requesting returns or refunds.

1. Eligibility for Returns

1. Timeframe: You may request a return within 5 days from the date of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all accompanying accessories and documentation.
2. Non-Returnable Items: The following items are non-returnable and non-refundable:
3. Software licenses and digital downloads.
4. Personalized or custom-made products.
5. Products that have been used, damaged, or altered after delivery.

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email or phone to request a return. Provide your order details and the reason for the return. Our team will guide you through the process and provide you with a return authorization.
2. Package the Item: Once you receive the return authorization, carefully package the item in its original packaging, ensuring it is adequately protected during transit.
3. Shipping the Item: You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping method to ensure the item reaches us safely. Keep the shipping receipt as proof of shipment.

3. Refund Process

1. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
2. Refund Approval: If the item is deemed eligible for a refund, we will initiate the refund process. Refunds will be processed using the original payment method, and it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
3. Refund Amount: The refund amount will be equal to the purchase price of the returned item, minus any applicable shipping fees or restocking charges (if applicable).

4. Damaged or Defective Items

1. Inspection upon Delivery: We encourage you to inspect your order upon delivery. If the item is visibly damaged or defective, please refuse the delivery and immediately inform our customer support team. We will arrange for a replacement or refund as per your preference.
2. Reporting Damaged or Defective Items: If you discover any damages or defects after accepting the delivery, please contact us within 3 days of delivery. Provide photographic evidence of the issue to expedite the resolution process.
3. Return or Replacement: We will arrange for the return of the damaged or defective item. You may choose between a replacement of the same item (subject to availability) or a full refund, including any shipping charges.

5. Return Shipping Costs

1. Non-Damaged or Non-Defective Items: If you are returning an item for reasons other than damage or defect, you are responsible for the return shipping costs.
2. Damaged or Defective Items: If you are returning an item due to damage or defect, we will cover the return shipping costs.

6. Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item, you must initiate a return for the unwanted item and place a new order for the desired item.

7. Return Conditions

1. Product Condition: To be eligible for a refund, the returned item must be in its original condition, unused, undamaged, and with all original tags, labels, and packaging.
2. Return Authorization: Returns sent without a valid return authorization may not be accepted, and refunds will not be processed.

8. International Returns

For international customers, please note that you are responsible for any customs duties, taxes, or fees incurred when returning the item to us. We recommend checking with your local customs office for details before initiating a return.

9. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

Email: info@brand-sphere.com

Address: Lima, Miraflores, Urb. Prolongación Benavides, Cal. General Julián Arias Araguez #250

We value your satisfaction and are committed to resolving any issues promptly and efficiently. Thank you for choosing BRAND SPHERE for your informatics, computing, and software development needs.